Refund and Returns Policy
Refund & Warranty Policy – Green PC World
At Green PC World, we are committed to providing high-quality refurbished laptops with transparency, trust, and compliance with applicable laws in India and internationally.
🔁 15 Days Testing Warranty (Replacement / Refund)
We offer a 15-day testing warranty from the date of delivery under fair usage conditions.
✅ Covered:
- Hardware defects or non-functional product
- Product not as described on the website
- Major performance or operational issues
🔄 Resolution:
- Free Replacement (subject to availability)
- Full Refund (if replacement is not possible)
❌ Not Covered:
- Physical or accidental damage
- Liquid damage
- Unauthorized repairs or modifications
- Software issues caused after delivery
🛠️ 6 Months Repair Warranty
We provide a 6-month limited warranty from the date of purchase for hardware-related defects.
✅ Covered:
- Internal hardware faults (Motherboard, RAM, SSD/HDD, etc.)
- Defects arising from refurbishment process
🔧 Warranty Includes:
- Free repair or replacement of defective components
- Technical support for hardware issues
❌ Exclusions:
- Battery performance (consumable item)
- Charger/accessories unless stated
- Physical damage, burns, or misuse
- Software issues, malware, or OS corruption
⚖️ Legal Compliance (India)
This policy is governed in accordance with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
📌 Consumer Rights:
- Customers have the right to fair trade practices
- Protection against defective goods and services
- Right to seek replacement/refund for valid claims
🌍 Global Compliance Standards
We aim to follow international best practices, including:
- General Data Protection Regulation (GDPR) (for data privacy if applicable)
- UN Guidelines for Consumer Protection
📦 Return & Claim Process
- Contact support within the warranty period
- Provide proof of purchase (invoice/order ID)
- Share issue details with photos/videos
- Product inspection by our team
- Resolution (repair/replacement/refund) initiated
⏱️ Processing Timeline
- Refunds: 5–7 business days after approval
- Repairs/Replacements: 7–10 working days
🚫 Limitation of Liability
Green PC World shall not be liable for:
- Data loss (customers are advised to maintain backups)
- Indirect or consequential damages
- Loss due to misuse, negligence, or unauthorized repair
🔒 Privacy & Data Protection
Customer data is handled in accordance with applicable laws and used only for order processing, support, and service improvement.
⚖️ Jurisdiction
All disputes shall be subject to the jurisdiction of courts in India, unless otherwise required by applicable international laws.
📩 Contact Us
🌐 Website: https://greenpcworld.org/
📧 Email: support@greenpcworld.org (update if needed)
📢 Disclaimer
By purchasing from Green PC World, you agree to this Refund & Warranty Policy. Terms may be updated without prior notice to comply with legal requirements.
Green PC World – Reliable Tech. Legal Assurance. Trusted Service.
Note:-All policies may be amended, revised, or updated at the sole discretion of the company or administrator without prior notification.